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Samsung os update

(Topic created on: 02-11-2022 08:50 PM)
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Sammy422
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Samsung is giving OS update for 4 years and 5 years for security patch to new series smartphones , but like who bought s10 plus , s20 series  they are not getting OS updates support for this much time we also bought premium device at that time with the high end cost but not providing updates to the old one that's not great experience at all. 
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Thegamer64
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Samsung only promised 2 years of software for those phones and they are getting 3 so it would be pushing the line if they did 4 years.
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Like I said, this is where they drew the line, only they know why.

As for S10/S20 and N10/N20 series, they get 3 years of major updates.

https://news.samsung.com/global/samsung-raises-the-bar-for-mobile-experience-innovation-committing-t...
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Sammy422
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But still that is the flagship phone like s22 today but why you are discriminating with your own 3 year old device so should i expect from apple to give update in this ?
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Android devices typically got 2 major updates for some years now.
Google and then Samsung raised that to 3 years.

Samsung amazingly has now decided to make that 4 years which is above what Google offers it's own devices, and is now the gold standard for Android manufacturers.

As for why they chose to start with some 2021 devices, only they know the answer to that.

As @Noah64 points out, those devices you mention were sold with a promise of 2 major updates, but Samsung will give them 3.
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SamsungLaura
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Hi @Sammy422, thanks for your feedback regarding this topic. I've passed your interest on internally to the relevant department.

Please note, we cannot always implement customer suggestions due to various reasons and will not be able to provide an update on whether we are going to be implementing your suggestion or not. We hope you understand.