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06-11-2022 10:58 AM in
DiscussionMy samsung s20 fe has suddenly stopped allowing me to trim videos.
I hit the symbol to edit, the scissors no longer appear and it just cuts off edit mode
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06-11-2022 02:01 PM in
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06-11-2022 07:43 PM in
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06-13-2022 03:40 PM in
DiscussionHi there, definitely try @Troubadour's suggestion first. If this does not resolve the issue, I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.