Samsung trade up Asurion NOT REPLYING

[samkafo]

I was going to trade in 2 mobile devices for the new s24 ultra and filled in all the details. 

After finding out I could get a better deal else wear I cancelled the order and trade in. 

1 day later I was charged $950 on my card even though it was cancelled. 

I've tried everything to get in contact with asurion but it's hopeless. I should have listened to hundreds of negative reviews on them online. 

They refuse to return any email and you can't even contact them by phone. 

I would like this resolve and my refund return ASAP 

[AJarts]

I agree

[FMuller0071]

Hello,

Yes same thing happened to me. 

I recently purchased a Samsung S24 online with a Trade-In Deal as a gift for my wife. However, we both ended up buying the same product, leading me to cancel my order (AU240212-81758515). While I received a refund for the device, I am encountering significant difficulties in obtaining a refund for the Trade-In Deposit.

Despite multiple attempts to contact Asurion regarding my Trade-In Refund (Trade ID SP92I656), I have not received any response. As this transaction was conducted through Samsung and involved a Samsung product, I think Samsung should take some responsibility here.

[calvinsingh]

https://r1.community.samsung.com/t5/discussion/samsung-asurion-class-action-lawsuit-who-s-in/td-p/25...