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Original topic:

5G signal network

(Topic created on: 02-09-2023 06:43 PM)
1137 Views
JiN139
Active Level 3
Options
Galaxy A
Hi! Just wondering why my galaxy A73 5G phone doesn't connect easily to 5G network. It always turn to H+ only every time I turn on my mobile data I need to turn on-off airplane mode to have 5G connection. What is the best solution? Is there any problem with my phone? Note: I am using sim card/mobile data that is 5G-ready, its signal is pretty awesome. And this happens in any location I am. 

Thanks.
11 Comments
KateHyacinth
Active Level 5
Galaxy A
Go to Settings>Connection>Mobile Networks. The Network Mode should be on Auto Connect to 5g
0 Likes
JiN139
Active Level 3
Galaxy A
Yes. It is on.
0 Likes
JiN139
Active Level 3
Galaxy A
Nothing works
0 Likes
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello JiN139,

We are sorry to hear about your experience with your Samsung Galaxy A73 5G having issues connecting to the 5G signal network, and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.

 

Submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

 

5G is the new generation of cellular network technology that is designed to be fast, more capable, and more reliable than the previous mobile networks. While your Samsung Galaxy A73 is 5G capable, there are times, if not most cases, when the connectivity will not be in 5G due to signal coverage or the area you are located momentarily.

So to ensure the status of the signal in your coverage area, you may also call the customer service representative of your Mobile Network Service Provider.

 

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.

 

 

 

0 Likes
Galaxy A
5G network really depends on the cell site of the area. As not all areas are 5G ready yet.
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JiN139
Active Level 3
Galaxy A
Anywhere I go it always goes like that.
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Galaxy A
Is your sim 5G ready also?
0 Likes
JiN139
Active Level 3
Galaxy A
Yes.
0 Likes
Galaxy A
If the problem persist I suggest have your sim check first by your network provider. Then next would be your device. 😄
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