Mobile data not working

[mionotyamaha]

I need help, mobile data is not working...i already did network setting reset...what should i do now?

[TeamGalaxyRene]

Hello mionotyamaha,

Sorry to hear that, about your experience with your Samsung Galaxy phone having issues with non-working mobile data and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

If that doesn't work, try troubleshooting a mobile data issue as follows:

1) Check Mobile Data connectivity by checking the signal strength on your device. Try moving to a more open area to improve signal reception.

2) Check other network devices. There may be a poor signal issue or there's an on-going network outage in your area.

3)  Disconnect temporarily from network and connecting again.

4) Check the SIM Card. Remove it from your device and make sure there's no physical damage to it. Ensure to you wipe the copper connectors on the SIM card before inserting it back.

Clear Cache Partition.

Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.

Also, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more help and assistance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport 

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead!

[mionotyamaha]

Thank you

[butete]

its your telco

[mionotyamaha]

Tinawag ko na sa smart. Active nman dw...will follow up tomorrow

[mionotyamaha]

I can receive messages nman..d ako mka call and data..pati *123# nag eerror

[Dio0330]

Yes, the same problem with my Galaxy A52 5G, signal problem both sim1 and sim2, it's gone like 2mins to 3mins interval or more, wasting my purchase of internet data it's not working.

[Dio0330]

OMG I'm a big fan of SAMSUNG BRAND I'm disappointed.

[mionotyamaha]

Same here...last year lng ulit ako nag samsung..iphone user from 2012 until now..i was about to upgrade iphone 12-13 pero android lng kinaya ko at si samsung napili ko at ito disappointed..tsskk

[Dio0330]

Wala pa, online ba yan or kailangan puntahan?