Thanks for reaching out to us in order to find out how to fix your Globe SIM card that is unable to connect to the mobile network due to security policy.
Let's find out together with the below steps.
Before you try out the recommendations below, be sure to check ifyour device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4.Restart your device.
Enable Safe Mode on your device.
Step 1. Turn the device off by holding the Power button until the option to power off appears on the screen.
Step 2. Press and hold the power and the volume down buttons at the same time to turn the device on.
Step 3. You will now be able to see Safe Mode on the bottom left-hand side of the screen.
Step 4. Check if you can able to connect to internet using your SIM Mobile data.
If that doesn't work, please try to call the Customer Service of Mobile Network Service Provider in order to find out what's behind the security policy being enforced on your device.
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
