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Original topic:

Security policy.

(Topic created on: 05-23-2023 07:40 AM)
Beginner Level 2
Galaxy A
How can you fix globe sim card. Always says cant connect to mobile network because of security policy. Thanks
Galaxy A
Can you send a screenshot?
Active Level 9
Galaxy A
Call Globe CS
Galaxy A

Hello KakOx,

Thanks for reaching out to us in order to find out how to fix your Globe SIM card that is unable to connect to the mobile network due to security policy.

Let's find out together with the below steps.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.


Enable Safe Mode on your device.


Step 1. Turn the device off by holding the Power button until the option to power off appears on the screen.

Step 2. Press and hold the power and the volume down buttons at the same time to turn the device on.

Step 3. You will now be able to see Safe Mode on the bottom left-hand side of the screen.

Step 4. Check if you can able to connect to internet using your SIM Mobile data.


If that doesn't work, please try to call the Customer Service of Mobile Network Service Provider in order to find out what's behind the security policy being enforced on your device.


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.



Active Level 2
Galaxy A
Hello po, hindi po ba makakaapekto sa mga apps kapag ginawa ang safe mode? Di po ba mawawala mga files, apps, music or photo na nadownload na?