Software update issue

[kbyyyyy]

My mom and I are both experiencing troubles after an software update, the phone just restart itself while using it.... 

[Timmyrose]

Hi therr kbyyyy, best to have it checked in the Samsing Service Center near you. I hope it get fix soon. You may check nearest Service center here in the members app.

[TeamGalaxyRene]

Hello  kbyyyyy,

Thanks for letting us know here about you and your mom's experience with the recent updates on your beloved Samsung Galaxy phone having issues with restarting itself while using it.  I feel and understand why you are worried for a device that you've take care so much expecting it to be better after an update. If my device is facing similar experience, I will get worried too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Launching your phone in Safe Mode allows only the core applications to run on your phone enabling you to observe its performance without the impact of your third-party applications. If your device functions correctly in Safe Mode, it is most likely that the issue lies with a third-party application that can be uninstalled to resolve the problem.

Starting your phone in Safe Mode.

Step 1 . Turn your phone off. To do this, press and hold the Power button and tap Power off.

Step 2. When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.

Step 3. If done correctly, 'Safe Mode' will display on the bottom left corner of the screen. If 'Safe Mode' does not appear, repeat the steps above.

Step 4. Once you're in Safe Mode, you can remove the third-party app that is causing issues on your phone.

Exit Safe Mode.

To exit Safe Mode, simply restart your phone and it will reboot normally. You can also enter Safe Mode by pressing the Power key, touching and holding the Power off icon, and then touching the Safe Mode icon.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-safe-mode-on-galaxy-mobile-devices/

If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Lock up/Restarting".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[TeamGalaxyBianx]

Hi kbyyyyy! I would suggest visiting a nearby service center to have your device checked by our awesome techs. You can book your appointment directly from your Samsung Members app. You can also directly contact our Customer Care hotline below. 😊

CUSTOMER CARE HOTLINES:

All Products (Landline): 84222111
All Products (Toll-Free, PLDT): 1-800-10-7267864
All Products (Toll-Free, Globe): 1-800-8-7267864

Email Support: http://spr.ly/Email-Support-cs
Live Chat Support: http://spr.ly/LiveChat-Support-cs
Service Center Locator: http://spr.ly/SamsungServiceCenter

Our lines are open every day from 8:00 AM to 8:00 PM, so we're here whenever you need us.