Original topic:

Complaint

(Topic created on: 12-28-2021 10:35 PM)
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FranjeP
Beginner Level 4
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Galaxy Note

This samsung expirience was worst they told me to pay $66 fee for inspection when i ask them whats the issue on phone they just told me that my phone was an overseas unit and they dont have the supply parts for my unit, when i already mention on my previous enquiry that i have an overseas unit,try to think that you need to go to the store for them to send it to their FIXING PLACE just to tell you that they dont have the parts for your phone and you need to pay and pick it up again to their store.

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2 REPLIES 2
Nomad_Life
Active Level 2
Galaxy Note
Unfortunately that's the case with Samsung warranty support for grey imports , it's best to buy from Australia itself. Apple on the other hand would accept the device in any store. Perhaps Samsung needs to learn that.
SamsungLaura
Moderator
Moderator
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Galaxy Note

Hi @FranjeP, I am sorry to hear of the experience you had with our service centre. I have forwarded your feedback internally to our team. 

If you do not wish to proceed with Samsung Australia, I suggest reaching out to the relevant Samsung subsidiary for further support.