Green line Succeeded

[tenshimitsuki]

My phone display was never the same after the January update when faint lines showed up. After series of updates the line is now like a light saber dividing my screen. It popped up like magic! 

CONGRATULATIONS SAMSUNG! Your update has successfully ruined my phone!!! 

#SamsungDOESNOTCARE #LASTSAMSUNGPHONE #NEVERAGAIN #GREENLINE #UPDATEISSUE #NOTE20ULTRA

[butete]

1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.

2nd step
call or chat samsung support

3rd step

bring your device nearest samsung service center.

[Cefiro]

What is your ruined phone model?

[butete]

possible Note20?

[Cefiro]

Sadly, in a plush restaurant, when one complains of bad cooking, they replace the plate without question or serve something else to please. They will earn back when the customer returns and return back, plus good feedback is free advertisement. Not with Samsung. Take it or leave it. 🤮

Note also, those "Experience Store" and "Customer Service" shops are operated by 3rd party businessmen, who want to EARN MONEY than representing SAMSUNG well. They are operating for Samsung around the country.

[tenshimitsuki]

Note 20 Ultra

[TeamGalaxyRene]

Hello tenshimitsuki,

We are sorry to hear about your experience with the updates on your beloved Samsung Galaxy Note 20 Ultra having issues with the vertical green line on screen. Similar to our dear Samsung members' replies, I highly suggest bringing it to the nearest Samsung authorized service center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.