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Original topic:

green on my note20 ultra

(Topic created on: 07-31-2023 06:04 PM)
284 Views
samseanstef
Active Level 1
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Galaxy Note
do you have the same issue as mine? my samsung galaxy note 20 ultra has green line appeared 3 days ago in the middle of the screen. i dont know what happen, when its charging i notice the green line appeared. 

#greenline
#samsungnote20ultra
8 Comments
TeamGalaxyDD
Moderator
Moderator
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Galaxy Note

Hey samseanstef, 

Thanks for letting us know about your green line issue. Right now, I would advise you to head to the nearest Samsung Service Center in your area to get your phone diagnosed and possibly repaired! 

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samseanstef
Active Level 1
Galaxy Note
do I need to pay for the repair?
TeamGalaxyDD
Moderator
Moderator
Options
Galaxy Note

If you are still covered by a Samsung Care+ subscription, you won't have to :) 

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samseanstef
Active Level 1
Galaxy Note
your warranty is 1yr only. right? it's been 2 years now since I bought this phone. it's still cover?
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Galaxy Note
1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.

2nd Step

report via call / chat samsung support

3rd step
bring to nearest authorized samsung service center in order to get diagnostic report
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samseanstef
Active Level 1
Galaxy Note
already did.. thanks
akhokikz
Beginner Level 3
Galaxy Note
Ako **bleep** lang 5am di ko po alam kung bakit nag kaganyan 😭😭 paano po ba alisin ?20230813_060520_1000064102_1691877923.jpg
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niccohiragi
Beginner Level 2
Galaxy Note
I have the same issue as well, it appeared after I installed the software update. I've submitted the error report, hopefully there's something that can be done.
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