NOTE 10 BLACK SCREEN ISSUE

[GreyBlue]

CROWD SOURCING

Is black screen a common issue for Galaxy Note 10? Mine is having this issue kasi. Totally black screen na talaga sya. 

For those who've experienced the issue, kindly suggest of how you solved it.

[SamsungRightCare]

Hey there! Please give us a call via our toll-free hotlines:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval). Hope to have helped you! 😊

[GreyBlue]

Hi! If it's a software issue, would Samsung repair it for free? The unit is almost 2 years old.

[TeamGalaxyDD]

Hey GreyBlue,

Really suggest you bring this to the experts - hard to tell if it's a software or hardware issue! Let us help you.

Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/

You may also reach out to us remotely:

Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7

You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval).

[sinosibee]

Using a N20 Ultra. Havent faced a similar issue yet. Better to have it checked agad sa service center.