Note 10+ Latest Software Update Problem

[BlueJeans]

Just installed the latest software update today. Unfortunately, normal call audio is lost. I could no longer hear the voice from the caller.

Data call, however, using viber or messenger has no problem at all.

Any help to resolve the issue is much appreciated.

[TeamGalaxyEvflor · Accepted solution]

Amazing day Bluejeans! I'm Jan, Samsung moderator. Thank you for sharing you concern here in the Samsung members community. In regards to this, you can try do to Reset Network Settings these are the steps you need to take: 

1. Open the Settings app.
2. Tap General Management.
3. Tap Reset.
4. Tap Reset Network Settings.
5. Tap Reset Settings.
6. Tap Reset Settings one more time to confirm.

Resetting your network settings will wipe all previous settings for your Wi-Fi and mobile data connections as well as any previously connected Bluetooth devices. 

If issue persist, feel free to call us on these numbers  #GALAXY [#425299] or (02) 8-422-2177 [Standard Landline]. Our friendly technical team will be glad to assist you. Please do hit us back here with an update once the issue has been resolved. Stay safe and have a great day!

[BlueJeans]

That's great! It works!
Thank you for your help. I appreciate it.

[TeamGalaxyEvflor · Accepted solution]

Be sure to click  "Accept as solution" when you find an answer that works for you 😁

[BlueJeans]

Oh, sorry. Newbie here. Where can I find it?

Ah, got it already. Thanks!

[TeamGalaxyEvflor]

Thanks!