Do you guys have an idea if Samsung will have a free of charge for those people who had discolorations after the update of software? The Samsung service center said that it will be charged nevertheless but I wanna confirm with you Samsung Community. Thanks.
If it's under warranty, they'll fix it for you free of charge. But since the Note 9 has been released almost 4 years ago, you'll be paying for it, sadly.
Dba sabi mo after update? So dahil sa bagong software na pinasok dyan naging ganyan ang screen... Magiging hardware lang yan kung bumagsak yan sa sahig tapos biglang naging ganyan ang screen ibig sabihin na damage yung screen sa pagbagsak nito
Hindi ko po kasi ito madalas gamitin since may S21 po ako, usually po is back up ko lang po siya if naglolowbat yung phone ko na ginagamit po usually, but also po kasi mabilis naman pong magcharge yung S21 so hindi rin matagal nagagamit kaya di po nababagsak. 😄
Got an issue with your device? Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/
You may also reach out to us remotely:
Mobile Devices Hotline: #GALAXY (just dial #425299) [Toll Free to all networks] (02) 8422-2177 [Standard Landline] Available 24/7
Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subject to approval).
It is pretty frustrating. I purchased my note 9 3 years ago and never had an issue. I did a mandatory update and noticed screen discoloration. Two days later I got another mandatory update which made it worse. Samsung customer service and tmobile said it was my fault and screen must be replaced ($250). Tmobile added insurance to my account and gave me a refurbished phone. 2 days after using the new note 9, I got 3 updates and after the third I noticed the same discoloration in the middle of the screen.
Not sure how samsung can claim that it isn't an issue with the update. Their update ruined 2 phones in a row. I have 2 more phones on order at Tmobile. I bet they will have the same issue.
