Original topic:

Samsung Note 10 Plus

(Topic created on: 05-06-2021 10:30 PM)
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Riksta
Active Level 1
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Galaxy Note
Hello im new here, ice got a SD card in my phone, it is set as default storage location for my photos, my question is why don't they come up when I open my photo gallery? Any help would be great thanks.
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SamsungJon
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Galaxy Note

Hmmm, that's odd @Riksta. Could you check if you go into My Files > SD card and if your photos are visible there? 

Riksta
Active Level 1
Galaxy Note
Yes it is in there
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SamsungJon
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Galaxy Note

Hi @Riksta, here's a few steps you could try to resolve this:

 

- Make sure that you are on Pictures when you open the Gallery app, as this is where your images should appear, regardless of if they are saved on internal or external storage.

- Back up all your SD card data. Go into Settings > Battery and device care > Storage > ⋮ > SD card > Format. Doing this will remove all your SD card data, so please ensure you back it all up.

- Go into Camera settings (from Camera app, cogwheel in top left) > Storage location > SD card.

 

Hopefully this should help resolve the issue. Let me know how it goes! 

Riksta
Active Level 1
Galaxy Note
I've already formatted the SD card and I've still got this issue
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SamsungJon
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Galaxy Note

Hmm, I would suggest sending an error report then, @Riksta. You can also attach screenshots of your Gallery to the error report so that our team will have a better understanding of the problem you're having.

 

Hope this gets resolved!