Samsung Note 20 Ultra Green Line

[RyLalwani]

I take care of my phone like a human being, like my own baby. For one, because of the unit cost and the amount that you'll spend, once somethings happens by accident. 

After the system upgrade, a green vertical line pooped up on the green after the system rooboted. I went to Samsung Service Center and had their engineers check my unit. They said it's a hardware. Looking previous posts for those who had the same experience, to be able to fix it, you'll soend around Php15,000 for the LCD to be replaced, and that **bleep**! 

Anyone with the same experience?

[Bern2Hell]

Yeah, that is a recent issue with OS update. That's why I haven't updated my Note 20 Ultra eversince. 😅

I believe they have a promo in which if you purchase any Samsung device 10k and above you can have your Note 20 Ultra fixed for free.

[RyLalwani]

Hahahahaha!That's really a crazy idea of their marketing..They know the problem already, yet they didnt even thought of recalling those unit even just a professional courtesy..

[butete]

thats why affected users need to report the issue

[butete]

better report to samsung via chat or call

[summeRamirez]

Luckily, I haven't experienced that on my Note20U5G.

[SamsungRightCare]

Thank you, RyLalwani, for letting us know your Samsung Galaxy Note 20 Ultra is having issue of green line on screen.

I really appreciate how you take care of your Samsung Galaxy device but somehow due to system update your device has this problem.

But don't worry; we're here to assist, offer quick fixes, and resolve your device's issues.

To troubleshoot and figure out what's causing your device's display issues, follow these simple steps.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B) Restarting your device.

Press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

C) Running the Diagnostic Tools under Samsung Members app.

1. Run Samsung Members and select Get help on the lower half of the screen.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, Individually Tap the following;

     Touch Screen

4. Your Galaxy phone will then run through the checks.

5. Follow the on-screen instructions to complete the check.

6. You can view your results after each check is complete.

D) Report error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap Display.

Step 4. Describe problem in detail and SEND.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/#:~:text.... 

E) Clear Cache Partition.

Step 1. Turn-off your phone.
Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
Step 3. Then press and hold Power and Volume up buttons.
Step 4. Release the power button. When the recovery screen shows up, release the volume up button.
Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
Step 6. Navigate to and select Yes.
Step 7. Press the power button to select Reboot system now.

F) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

G) Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

H) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

[Akhree]

Same here