Original topic:

Camera bug

(Topic created on: 05-03-2025 12:15 PM)
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Dhyanmon
Beginner Level 2
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Galaxy S
I am facing an issue with my S24U regarding the camera. When ever I take a photo using my ultra wide camera. It shows some black dots on it. It only happns when i turn on intelligence optimization to maximum. I am pretty sure it's not a hardware issue! If somebody knows about it , plzz let me know!. I actually bought it from India, currently im studying in Australia, when i went to samsung service center here they told me - they can't help, they are not sure about wht issue is it.

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s_amsungsonny
Community Manager
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Galaxy S

Hi @Dhyanmon ,

If it's only happening with your intelligent optimisation set to maximum, it could be a software issue, not a hardware issue.

So that our technical team can look into this further for you, please submit an error report to us via the Samsung Members app or website.

Below is a link on how to submit an error report:
https://www.samsung.com/au/support/mobile-devices/raising-an-error-report-via-samsung-members/

Warm regards,
s_amsungsonny

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