Dhyanmon
Beginner Level 2
Options
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-03-2025 12:15 PM in
Galaxy S
I am facing an issue with my S24U regarding the camera. When ever I take a photo using my ultra wide camera. It shows some black dots on it. It only happns when i turn on intelligence optimization to maximum. I am pretty sure it's not a hardware issue! If somebody knows about it , plzz let me know!. I actually bought it from India, currently im studying in Australia, when i went to samsung service center here they told me - they can't help, they are not sure about wht issue is it.

2 REPLIES 2
elon_masked
Active Level 5
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-04-2025 10:14 AM in
Galaxy S
s_amsungsonny
Community Manager
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
05-05-2025 12:02 PM in
Galaxy SHi @Dhyanmon ,
If it's only happening with your intelligent optimisation set to maximum, it could be a software issue, not a hardware issue.
So that our technical team can look into this further for you, please submit an error report to us via the Samsung Members app or website.
Below is a link on how to submit an error report:
https://www.samsung.com/au/support/mobile-devices/raising-an-error-report-via-samsung-members/
Warm regards,
s_amsungsonny
FAQ for Samsung Mobile. Find more about 'Raising an Error Report via Samsung Members app' with Samsung Support.
