Can't Access Secure Folder

[Mickseth]

Hi: I've backed up my Secure Folder from my S22 to PC using Smart Switch. When I open the app on my phone it asks if I want to restore the backup. If I answer that I would, it comes back with the message as per the below attachment - Samsung Account Doesn't Match I have no idea what account I used to backup my Secure Folder! How do I get around this problem? TIA

Message is:

[Troubadour]

I only have an uneducated suggestion. Try the account associated with your pc even if not a Samsung account. Also consider reconnecting with your pc and try that way. Also try your Google/gmail account.

[Members_6Bfnjmc]

well I have the same Issue, made a back up including secure folder righ to my pc using Smart Switch desktop app. second today Im restoring the secure folder data, and this message promtps, even I did not used another samsung account... I need HELP!!!

[Troubadour]

DON'T implement UI 6 until you resolve this or are giving up. There are enough reports of being locked out of Secure folder after updates. If you can open Secure Folder open and backup/copy contents somewhere else until satisfied.

[Mickseth]

What do you mean by "reconnecting with your pc"? You mean try it again? I've done that numerous times.

[Troubadour]

Elsewhere I suggested connecting to a Windows pc by cable, from the pc looking in at directories. This was in the context of a backup being paused by a possibly corrupted photo before backup could be continued and finding ways to identify and delete it. Cable connection allows file search and copying and pasting files the old-fashioned way. Presumably as a Secure Folder is encrypted not helpful for that.

[Members_6Bfnjmc]

well I have the same Issue, made a back up including secure folder righ to my pc using Smart Switch desktop app. second today Im restoring the secure folder data, and this message promtps, even I did not used another samsung account... I need HELP!!!

[Mickseth]

Its annoying af and even Samsung can't give me an answer as to why it happens. And i didn't use a different Samsung Account to back up, either! 😡

[Members_6Bfnjmc]

IS so sad, ! btw we are on the same issue, so even if we join forces, how can this secure folder be trustworthy!

[Mickseth]

I'm also having issues with vids within apps stopping suddenly. I've done everything, even a factory reset.
I'm seriously looking at going back to iPhone.