Finger print sensor not working, why so I do not know.

[Sherro]

I started having this problem a fortnight or so ago

Now the sensor is useless

I bought an Samsung approved screen protector

Should I delete the fingerprint and make a new one, or is the is sensor on the blink and need to be replaced.

Any help o direction very much appreciated

Terry Sheridan 

[Dolgogi · Accepted solution]

Hi @Sherro when using a screen protector, you should redo your fingerprints.

Also, you can adjust the touch sensitivity as well.
To do this, go to Settings->Display->Touch Sensitivity and turn it on.

Hope this is helpful.

[SamsungLaura]

Thanks @Dolgogi!

[Dolgogi]

👍 no problems 😊

[Sherro]

G'day Dolgogi
Many thanks for your reply
Sorry for the delay in responding, circumstance unfortunately.
My problem is unresolved, I was finally able to get to sorting this problem out.
After I deleted my finger print My sensor won't accept my fingerprint.
I don't have a Samsung screen cover, but the one got was my an acceptable cover for a Samsung phone.
It appears that the cover is the culprit in my fingerprint issue.
How do people remove the screen cover ?
I can only see further problem
Do you have my any suggestions?
Hoping you might have a suggestion or two.
Thanking you
Terry

[Dolgogi]

Did you try turning on screen sensitivity?

Did you get a film style or glass?
Either way, you should be able to peel if off, though go slow and use caution if it's a glass protector.

[Sherro]

Thankyou Dolgogi for your reply
Yes that is turned on so it seems that might not be the issue.
I am not sure what film it is but it is clear as it can be
I just need to be know I can get the screen protector off

[Sherro · Accepted solution]

Dear Dolgogi Thankyou very much for your help.
Hi ow lucky we are to be able to come here looking for help or of advice and
Í managed to get the screen protector off, it wa far be easier than I anticipated, all up timewise 5 seconds.
After adding a new finger print all been is working well.
Not sure whether or not to buy another screen protector, perhaps a Samsung protector well be operated with no problems.
Anyway thank you once again Dolgogi

[Dolgogi]

You're most welcome, this is what the community is for 😊

The Samsung protectors will work fine, and since they're sold by Samsung, you should have peace of mind.
Try and buy from a Samsung store if possible and let them fit it.