Hi, have you tried running the diagnostic tool under the 'Support' tab? When this error message pops up during the test, there will be some options to chose from (i.e. FAQ, error logs, etc.) that will hopefully help. Also, in the 'Support' tab, you will see a search icon in top right corner. Trying searching 'camera app' and there are some good walkthroughs on things to try.
Hi @scm37, Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps. To send an error report: Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
