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09-10-2021 06:19 AM in
Galaxy SWhen using my S-Pen (standalone type/model) to open the Air Command Icon to access the listed applications below, the error message "Can't use _NameOfApplication_ while Magnification in use." Where _NameOfApplication_ are the following:
- Magnify
- Glance
- Smart Select
- Bixby Vision
These applications work differently in different scenario:
MAGNIFY | GLANCE | SMART SELECT | BIXBY VISION | |
Scene 1 : Home Screen via Air Command Icon | Doesn't work | Doesn't work | Doesn't work | Doesn't work |
Scene 2 : Secure Folder via Air Command Icon | Doesn't work | Doesn't work | OK | Doesn't work |
Scene 3 : Home Screen via Edge Panel | Not Applicable | Not Applicable | OK | Not Applicable |
Scene 4 : Home Screen via Edge Panel | Not Applicable | Not Applicable | OK | Not Applicable |
Together with Samsung Support, we singled-out the issue as follows:
- The S-Pen is a standalone model which comes together with the official Samsung Case for S21 Ultra.
- The S-Pen is not defective since the applications works in another device (Note 9).
- Smart Select works via the Edge Panel but does not work via the Air Command Icon.
- Other applications from the Air Command Icon also does not work.
- Using Safe Mode does not resolve the issue. The same error happens while in Safe Mode.
- Soft reset does not resolve the issue.
- All applicable Diagnostics (via Samsung Member application) resulted to an OK.
Does anybody else experience this?
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09-10-2021 09:10 AM in
Galaxy S- Mark as New
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09-10-2021 08:48 AM in
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09-10-2021 09:00 AM in
Galaxy SIn my case, what could be the cause of the problem?
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09-10-2021 09:10 AM in
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09-10-2021 09:24 AM in
Galaxy SThanks for the suggestion. However I just tried uninstalling the updates for the Aircommand app, then reinstalled but still the issue persist.
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09-10-2021 09:33 AM in
Galaxy S- Mark as New
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09-10-2021 09:43 AM in
Galaxy SYes. Even with the Note 9's S-Pen it doesn't work. But I did not try to pair the Note9's S-Pen because I didn't think it would matter.
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09-10-2021 09:50 AM in
Galaxy SI don't think it can also pair :)
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09-10-2021 10:45 AM in
Galaxy SThat's weird that those commands aren't working on your unit with any s-pen, possibly a software bug.
Aside from soft reset and safe mode, have you done other work arounds like wiping cache partition?
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09-10-2021 08:23 PM (Last edited 09-10-2021 08:38 PM ) in
Galaxy SI tried uninstalling the Aircommand app for the 2nd time and also deleted app data/cache, then reinstalled. For a while the error persisted, but after a few minutes (10 minutes or so) the issue was resolved. I wonder why there was a delay, but it surely helped resolve this issue. thanks.