Original topic:

Galaxy s22 ultra pink line in display.

(Topic created on: 04-01-2022 12:59 AM)
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aryal
Beginner Level 3
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Galaxy S
There is a vertical (top to bottom) pink line on my screen. Is it fixable?

image


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5 Comments
Galaxy S
Looks like it needs a screen replacement. Take it to Samsung.
Ubiquitary
Active Level 4
Galaxy S
Either manufacturing defect or a large amount of pressure was applied to the screen.
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SamsungLaura
Moderator
Moderator
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Galaxy S

Hi @aryal, based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/

troglodytez
Beginner Level 2
Galaxy S

I bought 2 of these phones and got the same exact pink vertical line on 1 phone almost on the same location on this picture. I tried resetting the phone, nothing, installed updates, nothing. I just returned it and got my money back. Funny thing is, Amazon is already selling "premium" Refurbished Ultra 22.

I followed this this troubleshooting page: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

 

 

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SamsungLaura
Moderator
Moderator
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Galaxy S

Hi @troglodytez, as mentioned above, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. 

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/

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