- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-25-2024 10:01 PM in
Galaxy S- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-26-2024 07:55 PM in
Galaxy S- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-26-2024 07:59 PM (Last edited 05-26-2024 08:00 PM ) in
Galaxy S- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-26-2024 10:43 PM in
Galaxy SGreen line got nothing to do with drops.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-26-2024 11:03 PM in
Galaxy S- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-26-2024 11:23 PM in
Galaxy S- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-27-2024 07:11 AM in
Galaxy S- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-27-2024 02:45 PM in
Galaxy S- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
05-27-2024 03:55 PM in
Galaxy SHello CTGH. I am Nantakkumar, from Samsung.
We're sorry for the experience and thanks for your feedback. We'll be sure to share this with the team for review and improvement. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in details.
Thank you.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-27-2024 07:40 PM (Last edited 05-27-2024 07:41 PM ) in
Galaxy SHi, it is not a solution. I called the hotline and they actually suggested to just change the faulty module at half of the price. This same price is what I will pay for an entirely new LCD screen outside. What kind of resolution is this? There is no sincerity from Samsung at all. Afterall, since this issue is so rampant, it should be a manufacturing and make issue. Why should customer be paying for it?
I am furious as first I wrote in via Samsung Members, only to receive a generic answer and asked to go down to Service Centre, then I spend time, petrol and carpark fee to only hear your customer service person saying either you pay or escalate and she did not even look at the phone. To be fair, she was polite but not useful. Then calling your hotline, your colleague on the line make it sound like an irresistable offer, but is literally paying a full LCD replacement price outside for repairing the module.
Customer service is not just paying lip service with polite customer service person, it is genuinely wanting to retain customers with real solution that matters!
So much for being a supporter for 20 years...I am going to switch and make sure I get others to switch with me.