Hi. I have a problem. I can back up my phone. Please help me.

[assaad]

Please. I need just help my phone. A lot Rising, I won't back up my phone. Thank you. 

[SamsungLaura]

Hi there, could you clarify what issues you are having so that I may better assist?

[assaad]

How are you today?

Please. Seriously, please.

I have virus was my phone.
And about 12 app It's block I can't open it please if you can help me thank you

[mbckl]

It seems like you want to back up your phone? You can do that with Smart Switch.

Read here for more info
https://www.samsung.com/au/getstarted/basic/backup-your-galaxy-phone-to-computer/