NFC shows as on but will not turn on . S20 Ultra

[klubear]

• 

   

  S20 Ultra

I was loving using Samsung Pay or Google Pay. Then one day it didn't work!  

I have tried all the suggestions I can find . .cleared cache, force stop, etc. Reset default ..all but a complete phone reset as In not going to clear all my info data and start again. 

In Google Pay it asks me to turn on NFC, but once clicked it just asks me to do it again. 

Samsung Pay doesn't know NFC is dead so it's just nothing happening when you tap a terminal. 

I cannot turn it on or off from Wireless menu but it appears ON but greyed out. 

What the **bleep** do I do while I wait for the S22 and get rid of this horrid phone! 

 

 

[Dolgogi]

Have you tried checking this with the Members app, in the Get Help section? There's a bunch of diagnostics there, and you can check the NFC and see what it reports


Also, via the Members app, send in an error report and include the screenshot as well.

To send a report,

Samsung Members > Get help > Error reports > Overheating > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

Edit: you could try reboot into safe mode, this will allow the phone to run with only default apps avaliable, and thus help identify if it's a software related issue from a 3rd party app.

Press the power/side key to bring up the power menu, press and hold Power off until you see the green Safe Mode icon appear.
Tap on the Safe mode icon and then the phone will be in safe mode.

[SamsungLaura]

Thanks @Dolgogi! 

Just adding onto their comment: 

To check your device diagnostics:

Samsung Members > Get Help > Diagnostics > NFC

If the issue persists, please send through the error report steps mentioned above for this to be looked into further. 

[Jan16]

Hello,

I have exactly the same issue as reported Members_MhJ57BB on my samsung S20 G980F.

I have sent error log to Samsung for the analysis as described above because restart device/ NFC cache clear data/memory didn't help as well as NFC diagnostic says "NFC works normally".

SafeMode shows that the NFC issue is the same, so it is not effected by 3rd party app but it seems to be a device fw issue after latest release. 

Samsung guys, do you have any progress in this matter?

[gonzalo320]

Dear Samsung,

Probably with the last update, I have the same problem:

- NFC seems on but in a Grey/frozen way, so I cannot turn on or off the NFC switch.

- Google Pay or other NCF related apps don't work and ask me to "Enable NFC", while I cannot turn on or off.

Please HELP!!!

 

[SamsungLaura]

Hi @gonzalo320, for this I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

[karenburkelulu]

Hi.

Did you ever find a solution for this problem as it is happening to me now

Thanks 

[klubear]

No I didn't sorry!! I bought a new phone!!!!

[SamsungClaudette]

Hey @karenburkelulu

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette