Problem with cellular connection

[Ryan1983]

Hi,

My S22 Ultra started cycling between 2g, 4g, 5g a few weeks ago constantly. I was unable to get a stable connection. 

That issue has resolved itself. The problem I'm having relates to 5g. I get 5g in my area, when my phone was new I was getting up to 500mbps.

At the moment I'm lucky to get 200mbps. So the phone is not running optimally.

I've tried resetting network settings and have reflashed the entire OS twice. 

Any advice appreciated 

[SamsungLaura]

Hi @Ryan1983, thanks for reaching out. As you've mentioned going through the usual troubleshooting steps in your replies below, my next suggestion would be to send an error report via the Samsung Members app.

I suggest sending this within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.