Roaming fees with roaming data button OFF

[AlexandreGuilmaine]

Hey guys!

I usually use my phone without outting it in "airplane mode" when I travel abroad.

I like to be able to get around using the offline maps feature of google maps, turn off my data, also making sure that the roaming data option is set to OFF so I don't get charged.

I am unsure as to what happened but on June 5, 2022 I started to get charged by my mobility provider ( I was out of the Country since May 29, 2022 and was not charged prior to June 5).

I am disputing the charges but they told me that my phone did use data (which should not be happening since both data setting and roaming data were at OFF). Is anyone aware of such a problem or glitch? Was there an update on June 4 or 5 that caused that problem?

Please help!

Alex

[RedDogRabbit]

know how much data was used when abroad (roaming, even though you had Cell Data disabled?), might give some clues as to what was going on.

There's some apps, which MAY use very small amounts of data.. possibly?

You could check your & System apps, to see if any of them might have permissions to use Cell Data regardless.. maybe? 

[AlexandreGuilmaine]

Yes that is what happened, maybe one or some apps seemed to have used data even though my settings did not allow roaming data AND my data was also OFF.

I checked the permissions and can't seem to find anything wrong

Thanks for your response

[RedDogRabbit]

I am presently NOT roaming, and I don't use the Secure Folder (even though I have it enabled), but in spite of not using it, the Secure Folder has used 3.4 Meg of Cell Data.

Now I don't know for sure, if this would still happen with Data turned off, but I suspect not.

For some reason, I seem to recall seeing something about some apps that can change system settings, and possibly still use Cell Data.. But again, I'm not positive.

It could however be a possible explanation? 

[Axton]

Hi, we request you to follow the given steps.
Go to settings>>connections>>data usage>>mobile data usage as it will track the usage on daily basis to know why have you been charged for roaming services even though it is turned OFF.

[RedDogRabbit]

We don't know if they are no longer abroad, or if they have returned home.

If they have returned home, then they won't be able to determine which apps were using Cell Data while "roaming" by this method. 

[AlexandreGuilmaine]

I am back home indeed. So I can't see which app used data on June 5 and 6 unfortunately 😞

[RedDogRabbit]

Sounds like a good excuse for a vacation in Europe lol. 

Were you able to find out how much Data was used while roaming? 

[AlexandreGuilmaine]

Bell told me and billed me for small amount of data several time mostly multiples of 0.0244MB several times per minute throughout the whole day. My Bell bill says it's a mobile browser (which I didn't ise as I did not have data on my phone). I suspect google maps as I was walking around with my phone to guide me. It cost me 29 cents every time it happened and I am billed around 50$ extra in roa.ing fees

[RedDogRabbit]

Yeah, it's unlikely that a Carrier would be able actually know what specific app was using Data.

In all likelihood, whatever was using Data, just gets lumped into a general category, ie: in this case a Browser.

But like I said, there's some apps that likely have permission to change System Settings, and that could include turning Cell Data on..