Hi for the last few weeks the single take feature on my s22 Ultra seems to be stuck while processing. It will take the video but get stuck processing and will only provide a single video rather than the multiple different takes it normally would. the notification also freezes and remains on the phone unless I manually remove it through forcing a stop or adjusting the permission. I use single take for the majority of my camera use so it is really disappointing that the feature isn't working correctly. Is there anything that can be done to rectify the issue or is there a software update that will fix this issue?
@Members_e2DVcag I haven't experienced this myself. First thing to try would be press & hold the Camera app, then tap the 'i' from the pop-up menu. Scroll down to Storage and tap, then select Clear Cache on the bottom right.
If this doesn't help, then next option would be to send an error report via the Samsung Members app.
Samsung Members app > Get help > Error reports > Application > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
I ended up wiping the app cache and data and that has worked 😊 hopefully the update will fix the issue for good and for others, as it seems to be happening for a lot of people.
Hi @TheWhiteRabbit01, thanks for bringing this to our attention.
I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
