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Original topic:

S23+ overheating after software update

(Topic created on: 07-15-2023 05:09 PM)
493 Views
nashidoo
Active Level 3
Options
Galaxy S

My S23+ overheated after I installed the new update. This is the first time since I bought the unit that I experienced overheating (particularly the top part of the phone)

 

Before I downloaded the new software update, I was using Twitter, Tiktok and Facebook. After update installation, the unit gradually increased temperature. What I did was restart the phone, turned off Wi-Fi, mobile data, and do not disturb. After a few minutes, it started to cool down.

I'm starting to regret my decision to install. Has anyone experienced this issue too? What did you do to avoid unit overheating? 

21 Comments
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy S

Hello there! nashidoo,

Thanks for sharing your experience with your beloved Samsung Galaxy S23+ having overheating issues.  I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

 

In order to find out the root cause of the problem, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Overheating".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

In addition to our dear Samsung members replies, below are the tips to protect your Samsung Galaxy S23+ from overheating.

When the device heats up while charging the battery.

While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.

Do the following when the device heats up:

  • Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.
  • It is recommended to use Samsung-approved battery, charger, and cable specifically designed for your device. Incompatible battery, charger, and cable can cause serious injuries or damage to your device.
  • If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
  • When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.
  • For models which support wireless charging feature, if the device is not placed on the exact center of the charging pad, the charging pad may overheat than normal. 

When the device heats up during use.

When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.

  • During the initial setup after purchase or when restoring data.
  • Downloading large files.
  • Using a large amount of data for syncing with the cloud, email, or other accounts.
  • Using a navigation app in a car while the device is placed in direct sunlight.
  • Using the mobile hotspot and tethering feature.
  • Using the device in areas with weak signals or no reception.
  • Charging the battery with a damaged USB cable.
  • The device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead.
  • Using apps that require more power or using apps for extended periods. (playing high-quality games, recording videos for an extended period, streaming videos, when connecting to a TV).
  • Conflicts between running apps may cause the device to heat up. Restart the device.
  • While multitasking (or, when running many apps in the background).
  • If the device overheats or feels hot for a prolonged period, do not use it for a while. 

Precautions for device overheating.

If you begin to feel uncomfortable due to the device overheating, stop using the device. When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.

  • If the device overheats and reaches a certain temperature, a warning message will appear to prevent device failure, skin irritations and damages, and battery leakage. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and all calling and other features will be limited, except for emergency calls, until the device cools down.
  • If the second message appears due to a further increase of the device’s temperature, the device will turn off. Do not use the device until the device’s temperature drops below the specified level. If the second warning message appears during an emergency call, the call will not be disconnected by a forced shutdown.

Precautions for operating environment.

Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

  • Do not store your device in very cold or very hot temperatures.
  • Do not expose your device to direct sunlight for extended periods.
  • Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.
  • Do not place the device in any areas that may overheat, such as on an electric heating mat.
  • Do not store your device near or in heaters, microwaves, hot cooking equipment, or high-pressure containers.
  • Do not use a cable whose covering is peeled off or damaged, and do not use any charger or battery that is damaged or malfunctioning.

https://www.samsung.com/ph/support/mobile-devices/tips-to-protect-your-galaxy-from-overheating/ 

 

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
nashidoo
Active Level 3
Galaxy S
Thanks for this. I'll try to wipe cache first. So far since the update, the unit's temperature hasn't increased.