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05-12-2021 12:00 PM in
Galaxy SSolved! Go to Solution.
2 Solutions
Accepted Solutions

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05-12-2021 06:25 PM in
Galaxy SHey, JP! Amazing day! Sorry for whatever inconvenience that may have caused you. :( You may do this step should you wish to check your battery's diagnostics:

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05-14-2021 01:55 AM in
Galaxy SThat may just be a result of the diagnostic check you did with the Members App. I suggest to initially observe your battery as I mentioned here and if upon finding out that your battery is good, then there's no need to rush to your nearest service center. But if you've observed that your battery's life span is going nuts, then that's the time we suggest to bring it to a service center. Also, stay tuned here on our Members Community App for our "RIGHT CARE DAY" every 1st Saturday of the month to avail exclusive deals and discounts on services with your device. Check out the link for more details:
https://r1.community.samsung.com/t5/promotions/get-exclusive-benefits-on-right-care-day/td-p/9455434
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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05-12-2021 06:25 PM in
Galaxy SHey, JP! Amazing day! Sorry for whatever inconvenience that may have caused you. :( You may do this step should you wish to check your battery's diagnostics:
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05-13-2021 01:56 AM in
Galaxy S
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05-14-2021 01:27 AM in
Galaxy SHey, JP! You're battery's all good. 😊 As with the erroneous message by the Samsung Members app, it MAYBE caused by a system glitch. You may want to check if there's an update available. If there's no update available yet, we humbly request your patience and we'll raise this issue to concerned departments. Thank you and stay safe. 🙂

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05-14-2021 01:35 AM in
Galaxy SNonetheless, the simplest way we also would suggest is by monitoring by how long your battery life could last (do at least 1 FULL CHARGE [wifi turned off, no heavy apps running], then use it LIGHTLY throughout the day and see if your charge will last up to 1 day or slightly longer). Though please do note that if your life span doesn't last for more than a day, it does not mean that your battery is already in bad shape. Cellphone batteries needs to be replaced if 1 charge life spans less than half a day or if your observable battery discharge goes way faster than it should. 😊
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04-03-2022 09:37 AM in
Galaxy SI am also facing the same problem.
I done the test and the result is as in the following picture.
Do I need to change the battery?
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05-15-2023 06:24 PM in
Galaxy Swhat about mine screen issues but I think the battery is causing it did a test and then said
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05-14-2021 01:46 AM (Last edited 05-14-2021 01:48 AM ) in
Galaxy SBy the way, I also received this notification earlier today. Should I still go back to the service center or just trust the result of the battery check, which you suggested? 🙂

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05-14-2021 01:55 AM in
Galaxy SThat may just be a result of the diagnostic check you did with the Members App. I suggest to initially observe your battery as I mentioned here and if upon finding out that your battery is good, then there's no need to rush to your nearest service center. But if you've observed that your battery's life span is going nuts, then that's the time we suggest to bring it to a service center. Also, stay tuned here on our Members Community App for our "RIGHT CARE DAY" every 1st Saturday of the month to avail exclusive deals and discounts on services with your device. Check out the link for more details:
https://r1.community.samsung.com/t5/promotions/get-exclusive-benefits-on-right-care-day/td-p/9455434
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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05-14-2021 02:09 AM in
Galaxy SThanks again for the assistance! You stay safe and healthy too. 🙂
