Samsung Messages chat option not available

[Jez70]

I recently updated to One UI 3.1 on my Galaxy S10+ and noticed I no longer have the chat option in Samsung Messages. It was working previously using Telstra's RCS service. I've done a factory reset and restart, also installed Google Messages which use to be a trick to activate the option in Samsung Messages. My preferred messaging app is Samsung's stock app. Anyone had this issue and know how to fix it?

[Jojejito]

Hey Jez70 where was the device purchased from ? Telstra directly?

[Jez70]

It was purchased directly from Samsung Australia but it was working OK previously before the recent update

[Jojejito]

Best recommendation is to use Google messaging app for rcs

[Jojejito]

I believe it comes down to carrier when using stock messaging app.

[Jez70]

That's right. Samsung stock messaging uses Telstra's RCS carrier service which I'm aware is still active. I know the Google's messaging app uses its own separate RCS service

[Jojejito]

Let me ask around and find out if there will be an update on rcs for stock

[Jez70]

Thanks. I know there is rumours about Samsung Messaging allowing you to eventually connect with Google's RCS service but I haven't seen any real evidence that this is happening

[Jojejito]

Just rumours at this stage...

[kricky]

I am also having this issue. had no problems prior to the software update today. I have spent hours on google looking for a fix and nothing. also not interested in the Google messages app.