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Original topic:

Samsung S20+ Display got Vertical Green Line

(Topic created on: 07-12-2022 08:40 PM)
14629 Views
nickstotle
Active Level 1
Options
Galaxy S

I did purchase the Samsung Galaxy S20 Plus last year on 1st November 2020. I did have care plus plan which got expired on last 8th November 2021.
Suddenly today WITHOUT any physical or liquid damage my display got one vertical green line right in the middle of my display. I did some research and find out that this is not just me lots of your customers are facing this same issue.
https://r1.community.samsung.com/t5/galaxy-s/vertical-green-line-samsung-s20/td-p/13329575

I did visit a nearby Samsung store they told me it's a Display issue and you need to visit the service center in order to get it fixed. Also, your phone is out of warranty you need to pay for the cost of the repair made.
In the first place, Why should the end customer pay for this fault which does occur because of your hardware issue?? Why should even someone purchase these Samsung phones if it has such a huge issue with its display which costs much much more???

Need immediate assistance on how to deal with this issue? As this issue is a genuine issue in your hardware build what does Samsung has provision for the same?IMG-20220223-WA0000.jpg

46 Comments
Josshhhh
Active Level 3
Galaxy S
Try to set every app and settings to dark mode and set adaptive brightness off or keep the brightness level to a minimum. Everytime green/ white screen appears, just try to keep scrolling until it returns to normal.
0 Likes
nickstotle
Active Level 1
Galaxy S

Tried this as you have already suggested for a similar issue but didn't help, I did scroll into settings menu

0 Likes
GeethaSivakumar
Beginner Level 2
Galaxy S

My phone developed green vertical line today, I did not drop my phone or any issues physically

Suddenly I am seeing this line on my mobile, my phone is not under warranty as well, it's been 3 months now since warranty has overed

0 Likes
Mabkat
Beginner Level 2
Galaxy S

High five! Mine too appeared on 6.6.22.....will try to make a report since we are not the first 

0 Likes
UU626
Beginner Level 2
Galaxy S

Hi, does it really helps?

CS asks us to factory reset but it even worse, have 2 more green vertical lines after that :'-/

butete
Expert Level 5
Galaxy S
Its on hardware level bali baligtarin, call hotline for this issue, bring it to nearest samsung service center
0 Likes
nickstotle
Active Level 1
Galaxy S

I went to the Samsung store they told me probably need to change the display and also they are going to charge for this as I am out of my warranty period. But as I can see this is not just my issue its the hardware issue that occurred on lots of mobiles all over world. 
I did purchase this in Nov 2020 and now within just 1 year and three months without any physical or liquid damage, I got this issue today.

butete
Expert Level 5
Galaxy S
Refute your concern thru samsung ceo
0 Likes
Galaxy S
Email Samsung CEO. That seems to work for some of the members who had the same problem.