Unable to watch videos from s24+ on PC

[Members_pQQWJTE]

Help please!

I've just started using the s24+ and am having great difficulty viewing new videos on a PC without purchasing HEVC Video Extensions on each PC. The issue is that I videoed my son's homework presentation, but we cannot email it to the teacher unless the teacher or the school buys the extension. I feel like I've gone back into the dark ages! 

I have Googled, YouTubed, downloaded VLC, explored Samsung DeX and am desperate for my new videos to be transferrable and not locked to Media Player! Its extortionate to buy a new phone then be made to purchase an app to be able to use the phone in its entirety, and freely!

Please help!

[SengHourt · Accepted solution]

Hi,

This issues can be fixed by just change the camera setting.

Camera Setting:
-Advanced Video Options -> Video Format : Change from HEVC to H.264 (Please see the picture)

Convert Existing Video in HEVC to H.264 Format:
-Go to Gallery -> Select the video that want to convert -> Edit the Video (Pencil Icon) -> Select on 3 dots on the top right corner -> Select "Size and Formart" -> Select the video size -> Change "Video Fomart" from "HDR10+" to "SDR" -> Change "Video Codec" from "HEVC" to "H.264" -> Click "Done" -> Click on "Save" 🙂

[mbckl]

This is the way

[Members_pQQWJTE]

Thank you so much. I woke up at 0400 and converted the homework and it worked a treat! Much appreciated!! :)

[Samsung_dEkgoFq]

Thank you so much! I was going crazy last night trying to fix the issue. Took two seconds and I didn't need to look at the pictures. 😂Have an awesome day!

[mbckl · Accepted solution]

Hello,

Try editing the video and changing the format to the 'most compatible'.

[lolewho]

How unfortunate

[lolewho]

Someone please help

[lolewho]

Can I send some links to someone to confirm if they are what I say they are ?

[paulyGEE]

Sure why not, you can send all the links you like to me.