Original topic:

Whatsapp call disables tons of features

(Topic created on: 12-14-2023 01:07 PM)
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josssss5
Active Level 1
Options
Galaxy S
When i'm in a call on whatsapp i'm unable to use several features. For example the always on display won't turn on.

Some apps won't play media with sound while others will. YouTube, spotify and gallery allows playback. But disney plus and Google Chrome won't allow videos to get played if they have sound.

I'm not able to switch between sim cards even if the whatsapp call is happening over wifi.

This only happened during the update. Is there a way to get rid of this awful feature?
7 Comments
Helenna
Moderator
Moderator
Options
Galaxy S

Hi, I request you to please perform Safe Mode on the device and check the issue again.

To enter Safe Mode, please perform the following:

First, completely power off the phone.

Then, power on the phone and when the Samsung logo appears, press and hold down the Volume down key.

If done correctly, "Safe Mode" will display on the bottom left corner of the screen. If "Safe Mode" does not appear, repeat the steps above.

Once you are in Safe Mode, you can remove the third-party app that is causing issues on your phone.

To exit Safe Mode, simply restart your phone and it will reboot normally.

Important: When you exit Safe Mode, some of your customization options (wallpapers, themes, etc.) may be reset to default.

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josssss5
Active Level 1
Galaxy S
How can I know which 3rd party app is causing it
arhanzo
Active Level 2
Galaxy S
Very fair question that is not been answered
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Deeezzyyy
Expert Level 1
Galaxy S
I am confused. Why do you need to play media when you are in a call? 🤔🤔
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josssss5
Active Level 1
Galaxy S
Because the person I'm in a call with Sent me a link to media
arhanzo
Active Level 2
Galaxy S
Perhaps you are doing some long distance or chilling w/ friends to watch something together.
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arhanzo
Active Level 2
Galaxy S
Did it work?
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