Hi @Dynamicdusa, that is very strange.
The next time this happens, I suggest sending an error report via the Samsung Members app for this to be investigated.
Please send this within 2-3 minutes of your screen returning to normal. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/
To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main
To find your nearest store: https://www.samsung.com/au/samsungstore/
Hi Laura almost a week and bit on and the phone is still playing up. I have been using the Samsung members app to send diagnostic reports. The samsung members team have also asked me to send the device in and then send them the reference number. How can i go back into the samsung members app to send the update?
I will have a spare phone but its not a samsung one, so i wont be able to log back in the members area.