I update my Z Fold 3 to One UI 5.1 - Android Version 13 on 25 April 2023 and direct after update my Z Fold 3 Wi-Fi stop working and also my large screen start freezing and restart. Wish I would go back to One UI 5.0 as it work perfect.
Call customer service twice today, first time they ask me to "Setting - General Management - Reset - Reset Network settings - Restart phone." This work for 1 hour then the Wi-Fi turn off and could not turn on again.
The second time I call, they ask me to do a "Factory Reset" not preferable as this will only be my last resource action as this is very time consuming and a lot of my setting will be lost etc etc.
Dose anyone have this issue?? anyone solved the Wi-Fi and Large screen issue it???
I updated my phone on 5th September 2023 to One UI 5.1.1. Since the 8th, i am having issues with the WiFi. The Wifi connects on the front screen and disappears on opening the inside screen and a half a minute later the phone restarts on its own. I also sense overheating of the right side screen and on the back. Is there a way i could get help? Its not been a year i've purchased this phone. Its really annoying. I vet most of my work done through the large screen, wifi and S-Pen. Without the wifi the phone has become a fancy gimmick, i seriously am looking for a solution immediately.
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report: Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Same here. No wifi . Also black dot on screen. Sent it to get fixed and they said the screen had damage and I need to pay $800 before they fix it. Still u der warranty. $2500 phone and they just keep palming it off. Seems it's all very common from the fold 3 but Samsung don't want to admit it. Extremely pissed!!!
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report: Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
