ZFlip4 Multiple Issues

[tobeh]

Hey all, been reading up on here for a while about issues with the Flip/Fold phones. Wish I'd seen them before purchasing but c'est la vie...

My Flip4 has literally turned 2 years old (well, to the month) and has decided that it wants to turn off when its closed! This isn't the first issue I've had.

1st Year

• Screen Protector peeled within first 9 months, returned and replaced protector under "1st Time is Free" Warranty thing. Nice
• Phone gradually stopped opening to the full 180 degrees. Now only opens to 170ish degrees. Was in a case up to this point.
  • Didn't bother me too much, just made it awkward when laid on a flat surface to touch the top screen
  • Removed (Official Samsung) Case due to it being awkward to use and case kept catching on pocket and slipping off

16-18 Months in...

• Phone began exhibiting charging issues, the fabled "Too cold to charge" or "Too hot to charge" errors.
  • This was "solved" for a time, by charging when folded.
  • It also only "fast charged" in this position.
  • It would sometimes just stop charging and say charging stopped til temperature returned to normal.
    • I was using a PC usbc cable to essentially trickle charge my phone. So god knows how it wouldnt let that charge it.
• The screen protector, the replaced one, began peeling to the point where it was hanging off the phone at the centre.
• At this point, I flung it off to Samsung with the above list of issues, who then bunted it to one of their repair centres.
  • They reported back to me after about 9 days, that it was warranty voided due to some minor scratches on the corners of the phone that suggested it had been dropped. Don't think it had dropped more than 10cm onto a desk at any time.
  • Was informed that this type of phone should be looked after more than most phones due to their complex nature and technologies
  • Was informed that it would cost me appoximately £360ish (this was in July) to repair the phone.
  • I have 1 year left on contract, with nearly £500 left to pay towards the phone.#
  • Declined Repair
  • Samsung Sent it back to me. Didn't even replace the screen protector. Rude.

Today

• Phone refuses to charge, even when powered off and charging off the "trickle charge" from a PC usb port, shows me the Temperature Icon and does *nothing*
• Phone turns off when closed without charging cable plugged in
• Phone charging percentage will jump from 5% to 7% back to 4% upon turning back on
• Phone will not charge beyond its current percentage, eventually tells me to let phone warm up or cool down (I live in the UK, my house is not the arctic/surface of the sun)
• Having to use a backup iPhone 7 Plus which I upgraded from in the first place. That still works, though battery is around 75% service duty. But it works.

Now that you've read that, what are my options in the eyes of the community? I know Samsung will bat it back to me saying its warranty but there are countless posts and threads with the very same issues I've highlighted. Just looking for some sense and options moving forward that don't involve paying £350 to repair, £500 to upgrade to a different phone

I'm gutted because I love the phone, and I have a Galaxy Tab S9 FE and its my daily work driver, and a Galaxy watch. Bought into the ecosystem after X amount of years with Apple and now I feel gipped.]

Anyway, suggestions people? ❤️

[Protonumus]

Hmm. That's a lot of issues.

It sounds like there might be a combination of software corruption and physical damage.

Here's what I recommend:

1. Factory reset the device: Go to Settings > General Management > Reset > Factory data reset. This will erase all your data, so make sure to back it up first.

 2. Run diagnostic testing: Open the Members app and go to Support > Diagnostics. This will check for any hardware or software problems.
 
3. Remove the screen protector: Screen protectors can sometimes interfere with the touch screen. Try removing it and see if that helps.

4. Recharge the device: Use a Samsung-certified charger pad AU $35.00 and make sure the device is folded while charging. This can help prevent overheating and other issues.

5. Overheating: If you still have temperature issues, goto Settings > Device Care > Performance Profile. You can change the profile from standard to light to resolve that issue.

If these steps don't resolve the issues, you may need to take the device to a Samsung service center for further repair.

Here are some additional tips:

Keep your software up-to-date: This can help prevent bugs and security vulnerabilities.

Avoid using unofficial chargers or accessories: These can damage your device.

Be careful when handling your device: Avoid dropping it or exposing it to extreme temperatures.

Good luck!

[AnonOps]

It's the phone, go read forums online. I have same issues but with more bullsht, and 3 months after purchase.. right after update. It's a coding error.