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Good afternoon @Rob148, thanks for reaching out. Would you be able to send me an email with the following details so that I may look into it:
Subject: SamsungLaura - Samsung Reward Points
Details: Full name, phone number, and email address associated with the Samsung Reward Points.
Hi @Rob148, I will look into what options are available.
Are you able to post a screenshot of the checkout where there is no points redemption, and a page that indicates you have reward points?