Bakit ganto???

[allanPeseral]

Nung nilagay ko na sa samsung a11 ko itong sd card na 256G na ito. Nag take ako ng picture at 1 minute video ng tignan ko ok naman pero ng after 1 minute ng tignan ko ulit ung picture at video ayaw ng makita yong pic at hindi ko na mapanood yong video.

[ProCo]

Good morning. Sir, this is the possible problem why your photo and video will not visible after saving to your external storage, your photos are visible in My Files but are not in the Gallery app, these files may be set as hidden. This prevents Gallery and other apps from scanning for media. To solve this, you can change the option for showing hidden files. I hope this will help to restore your file. Thank you. Stay safe!

[jamesrred]

From the looks of it, your SD card may be fake. How much did you buy this? Any links so we can verify its authenticity?

[ProCo]

Possible the files are hidden from.My Files.

[jamesrred]

If it was hidden in the first place, it shouldn't be the case because hiding files isn't automatic. File corruption usually happens on fake SD cards.

[ProCo]

I guess he can figure it out if fake or legit SD card. We're here to help and give possible and positive solutions to our co-Samsung Members. Other users have the right to purchaeed what they can afford. Thank you brody. 😉🤘

[ProCo]

Click Gallery, click the flow menu buttons (the 3 dot at the middle right side of your screen, click Hide or Unhide albums. I hope this will help you. Thank you! Stay Safe!

[summeRamirez]

I'm questioning the authenticity of this SD card just by the picture. Pero what I would recommend on doing is reformatting that card using a PC and then try using it again on your phone to see if that would work.

[butete]

seems not legit sd card

[SamsungRightCare]

Hello allanPeseral,

Thank you for letting us know about your unpleasant experience with your recently bought Samsung microSD memory card that you've used to store pictures and video on.

Below are some common issues why you can't view your stored/saved photos & videos in SD (Secure Digital) card.  

1) Non-genuine Samsung products.

When quality and reliability matters, only Genuine Samsung Accessories will help you make the most out of your Samsung Mobile (Cell Phones, Tablets).

Ensure you buy only from the legit and authorized Samsung Experience Store. You can bother to ask the Samsung Experience Store representative for available Samsung genuine products.

2) Unformatted.

Step 1.  From the phone menu, select "settings."

Step 2. Once in settings, go to Phone Storage.

Step 3. Tap on the SD card.

Step 4.  A page will display SD card details on the screen. Tap on "Format SD Card."

Step 5. The device displays a confirmation window. Choose Yes, and the device will start formatting the memory card.

If the issue persists, you may contact below the online Samsung support channels.

https://www.samsung.com/ph/support/contact/#onlinesupport  

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

and / or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

 Hope this content is helpful, and your problem gets solved.