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Original topic:

Brand New Bespoke fridge won't COOL, fridge or Freezer

(Topic created on: 07-13-2024 07:22 AM)
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nschrader
Beginner Level 2
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Hello All, 

Bespoke French door fridge Model # RF29BB860012AA

I'm getting towards the end of th road with this fridge. It won't cool below 50 degrees F even though the temp on the wall says 34 degrees. Freezer has not worked since we plugged it in. Milk and meat have spoiled, we have had to throw away a lot of good food. Any suggestions would be greatly appreciated, was on the phone with Samsung for several hours and they couldn't help us. Time to get a new fridge? Thank you . 

1 Comment
Support
I'm not sure if there is an option to get it checked by a technician. Did the representative provide next steps?
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