I am writing to formally lodge a complaint regarding an issue with my Samsung flip phone, which I have recently reported and which has not been handled to my satisfaction.
My phone has developed a significant issue with the screen crease, which began to go black and "bleed" across the display. I did not puncture the phone, as your representatives have claimed. The phone has always been carefully protected in a leather case and I have even applied an additional screen protector over it to prevent any damage. There have been no scratches, bumps, or other marks on the phone, and I ensured it was well cared for throughout its usage.
When I returned the device to Harvey Norman, where I purchased it a year ago; the only visible damage was the black streak across the fold of the phone. The issue I reported, of the crease malfunctioning and causing screen discoloration, seems to be a manufacturing defect rather than damage caused by external forces. The suggestion that I punctured the device is simply not accurate or fair, especially given the steps I took to protect it.
I kindly request a review of my case and that the issue with the screen crease be acknowledged as a defect under the warranty terms. I would appreciate a resolution, either in the form of a replacement phone or necessary repairs, as the fault appears to be with the device itself rather than misuse on my part.
I’m really sorry this happened. We want to assist you with your concern as quickly as possible. To do so, kindly provide the following information via direct message:
Your Name Product Details Nature of Complaint Date of Purchase Store of Purchase Store Location Email Address Contact Number Order Number/Service Center Number
Your patience and understanding are greatly appreciated. Thank you!
Well hopefully your case will be honored. The Samsung Service Center broke my flip3 and went to a multiple series of repair. I demanded a replacememt phone but they just keep on messing it up until they broke my rear camera, the rear glasses. Take note, the phone is still months old therefore, it was under warranty.🙄
Still, bought a new Galaxy A55 5G as a replacement but I swear, if something happens to my phone, I will never ever send it for repair.
