Galaxy Store charged me for no reason

[GabbyLeo]

I added my Maya card as payment option in Galaxy Store and it immediately charged me Php10 for no reason. 

[TeamGalaxyRene]

Hello GabbyLeo,

We are here to help and listen. Can you please elaborate? 

[GabbyLeo]

I added my card as a payment option in the Galaxy store and it charged me 10 for no reason. Theres no receipt or anything in the app its just the text confirmation that i paid to samsung electronic

[TeamGalaxyRene]

Hello GabbyLeo,

Thanks for providing feedback, and we are sorry to hear that.

For sure, if it's an error or bug, your money will be guaranteed and returned to your account. Just keep the receipt or messages. 

In order to keep it in file and record, I highly suggest calling us on the below Samsung Customer Care support channels.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[TeamGalaxyRene]

Hello GabbyLeo,

I hope that with the below-provided solutions, your query will be clarified.

You may check the specific purchase item made under the Subscription Payment History, and a copy will be sent through the following.

1) Registered email address.

2) Galaxy Store transaction.

3) Registered mobile number.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[fruit_user]

They will refund it, they charged you to see if the card works. Same thing happened to me and after a few weeks, they refunded it back to my paymaya