Is this really how terrible Samsung is in the Philippines when it comes to big appliances?
We just purchased a ref and in less than a month the compressor breaks down. After 4 days they send people to confirm and assess the ref. THEN they tell us that it would take at least a month to process the paperwork before they can replace the ref at it is still under warranty. They don’t even have a loner ref to for us to use. They tell us to buy a cooler, buy first another ref. Can you imagine already spending money then being asked to spend more money?!
can you imagine a month without a ref? It is just because they have our money after care is just an after thought. This is terrible. Samsung international should take not that this is how their Philippine office reflects the Samsung brand. They they reflect the Samsung brand POORLY.
First and foremost, we would want to sincerely apologize for the experience that you had with the refrigerator that you have purchased. Please be informed that we do not take this situation of yours lightly and we are more than happy to assist you.
We would need specific details from your account and for this reason, we encourage you to coordinate with us in either of the contact information below :
Samsung Customer Care For Mobile Devices #GALAXY or #425299 [Mobile Phones & Tablets] (02) 8-422-2177 [Standard Landline] Available 24/7
For TV, Audio & Digital Appliances PLDT Toll-Free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline: (02) 8-422-2111 Daily (8:00 AM to 8:00 PM)
Not sure what island in the Philippines you're on but I had a problem recently with my fridge and Samsung reacted and got it fixed for me within 24 hours. I did submit a service request online and they contacted me shortly afterwards.
