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Resolved! Solved

Original topic:

I can't open my Secure folder, it keeps crashing!

(Topic created on: 02-04-2023 01:03 AM)
Shinraa
Active Level 5
Options
Support
Even after the update the problem still occur. How could I fixed this? Am I the only facing this problem?

Also, I already received January update and my phone still has no Maintenance Mode😤

I don't think my phone will get that features, other mid range only phone have that while mine doesn't have, lol nice.

image



1 Solution


Accepted Solutions
Solution
Shinraa
Active Level 5
Support
A moderator reply in this post, but the help they provide is not exactly what I need. But I was able to fixed it myself, what I did is I enabled Safe Mode then I was able to open Secure Folder without it crashing, then I uninstall the Secure Folder, after that I turn off safe mode and enbaled Secure Folder again. So now it no longer crashes.

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11 Comments
Kacey1973
Beginner Level 3
Support

Same issue here.  Tried clearing cache and restarting.  Nothing seems to work

0 Likes
Shinraa
Active Level 5
Support
Yup, I did the same as well. I also restart my phone, still nothing.
0 Likes
Shinraa
Active Level 5
Support
May I know what's your phone? Mine is S20FE
0 Likes
Obviou_sly
Active Level 9
Support
Please click send feedback.
0 Likes
Shinraa
Active Level 5
Support
I did
0 Likes
Support
Did you receive a response on your feedback?
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Shinraa
Active Level 5
Support
I received nothing
0 Likes
Support
When did you submit an error report? It takes a while for them to respond.
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Solution
Shinraa
Active Level 5
Support
A moderator reply in this post, but the help they provide is not exactly what I need. But I was able to fixed it myself, what I did is I enabled Safe Mode then I was able to open Secure Folder without it crashing, then I uninstall the Secure Folder, after that I turn off safe mode and enbaled Secure Folder again. So now it no longer crashes.