Phone unlock

[Diceb0ii]

My nephew just set a random password on his samsung device and he forgot it, now we are stuck at this lock screen unable to open the device. 

I did try using find my mobile to unlock it but it says "remote unlock is off" 

How the hell are we supposed to turn it on if the device itself is locked. I'm literally the owner of that device why can't i just unlock it by using my samsung account?? 

This is really stupid. 

[ANDRĒ]

Try nyo po i press power off buton at volume up

[ANDRĒ]

At the same time

[Khaled75]

You might have to factory reset the device. A factory reset can remove the screen lock that was set up on the device.
Note: Back up your data before doing this, as a factory reset will remove everything, including photos, messages, apps, etc.
If you don't want to factory reset, then you can use Find My Mobile to unlock it. But since Remote unlock is turned off, you'll have to factory reset your device. By the way, did you see a "Back up your pattern/PIN/password" pop up when setting the password?

[TeamGalaxyRene]

Hello Diceb0ii,

Thanks for reaching out to us here in order to find out how to remotely unlock your locked Samsung Galaxy Phone, which was stuck and unable to open.

If you forgot how to unlock your mobile device or if the lock method you registered on your mobile device does not work, you can proceed to unlock your mobile device by using the Find My Mobile feature or use the Smart Lock feature on your mobile device. You can view the detailed steps for each method below.

Unlock your mobile device using Find My Mobile feature.

The Find My Mobile feature, as its name suggests, is a feature that helps you find your mobile device. You can remotely unlock your mobile device by accessing the Find My Mobile website. In order to use this feature however, you need to make sure your mobile device has met the following preconditions outlined below.

• Mobile device must be turned on.
• Mobile device must be connected to Wi-Fi or mobile network.
• Your Samsung account must be registered on your mobile device and have the Remote unlock option enabled.

Please view the details outlined below that provide steps to enable the Remoted unlock option on your mobile device as well as how to unlock your mobile device using the Find My Mobile website.

How to enable the Remote unlock option in Find My Mobile feature.

Step 1. Go to Settings > Biometrics and security.

Step 2. Tap on Find My Mobile.

Step 3. To enable the Remote unlock option, tap the switch.

How to unlock your mobile device remotely using Find My Mobile site.

Step 1. Open the internet browser on your notebook and input the following website address: https://findmymobile.samsung.com, click on the Sign in button and input your login credentials of your Samsung account, then click on Sign in button once more.

Step 2. The mobile device registered under your Samsung account will appear on the right-side of the screen. If you have multiple devices registered under the same Samsung account, make sure you select the device that needs to be remotely unlocked. Refer to the image below and click on the Unlock icon to unlock your device.

Step 3. Once you click on Unlock, a pop-up window will appear asking to verify the password of your Samsung account. After you input your password, click on the NEXT button, the pop-up window will automatically close and another pop-up window will appear with the result of remotely unlocking your device.

Unlock your mobile device using the Smart Lock feature.

You can set the device to unlock itself and remain unlocked when trusted locations or devices are detected. 

For example, if you have set your home as a trusted location, when you get home your device will detect the location and automatically unlock itself. 

• This feature will be available to use after you set a screen lock method. 
• If you do not use your device for four hours or when you turn on the device, you must unlock the screen using the pattern, PIN, or password you set. 

How to set the Smart Lock feature on your mobile device.

Step 1. On the Settings screen, tap Lock screen > Smart Lock.

Step 2. Unlock the screen using the preset screen lock method. 

Step 3. Select an option and follow the on-screen instructions to complete the setup.

The type of Smart Lock method

• On-body detection: Keep your device unlocked while it's on you
• Trusted places: Add location where device should be unlocked
• Trusted devices: Add device to keep this one unlocked when it's nearby

Note: It is not recommended to use the On-body detection to set as a Smart Lock because this mode is unable to distinguish between the actual owner of the mobile device and a complete stranger.

https://www.samsung.com/my/support/mobile-devices/how-can-i-unlock-my-galaxy-device-if-i-forgot-the-... 

If your mobile device still unlock after trying out all the mentioned steps, then, you may bring your device to the nearest Samsung Authorized Service Center in your area.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[TeamGalaxyDD]

Hey Diceb0ii,

Sorry to hear about this, very unfortunate that your nephew locked himself out of the tablet 😣

We take several steps to ensure your security and privacy, which is why it is harder for the device to be unlocked without a password. 

If you haven't, you can also try Google's Find My Device feature, but it does assume that it is enabled as an admin app on the tablet.

But if that doesn't work, the final solution would be a factory reset of the tablet. This is the last thing we want as we're going to lose the data stored in the tablet, but if nothing else, this is the one fix you can do yourself. 

This guide I found online is actually pretty good at explaining the options you can take: How to Unlock a Samsung Phone Without the Password (makeuseof.com)

Hopefully this helps you out a bit!