We are sorry to hear about your unpleasant experience with your Samsung Galaxy S20 having issues with the pink line on screen and at the same time your expectation to have the screen replaced for free was not met. If it happens to my device and the subsequent service response, then I will be frustrated and disappointed too.
I feel and understand venting your frustration here through our community website and I'm hoping that we can do a lot more. We are open for any experience, comments and suggestions that you may say for and against our brand that are invaluable to ensure and enhance the Galaxy experience for all.
We are more than willing to listen, and if you need further assistance and guidance, you may contact us through our Samsung Customer Care direct hotline numbers below.
What's worse, I just bought S23 Ultra thinking their units might be a isolated cases. I just started to search regarding this pink line today. Now I'm worried this might happen again.