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Original topic:

S20+ screen issue

(Topic created on: 02-08-2023 06:43 PM)
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Lennor143
Beginner Level 3
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‎02-08-2023 06:43 PM in 

Support
My wife's s20+ screen has two green lines in it. We tried ro reset but it did not solve the issue. We tried to go to samsung store/service center and they said we need to pay 16k to fix the issue. Is fixing this issue not free since this is not our fault? Maybe all s20+ owners should throw their phones.

image


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Jer1ch0
Active Level 1
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‎02-15-2023 09:59 PM in 

Support
I came back today to the same service center. They took a photo and my device and said they will ask HQ. Although they made a comment that because of the crack on my screen my request most likely will be denied.
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Jer1ch0
Active Level 1
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‎02-15-2023 12:14 AM in 

Support
Honesty quite disappointing experience. I think most of the customers here are in the samsung ecosystem. I have a flip3, watch and buds. Now, with this experience not sure if staying in this ecosystem is a good thing.