SAMSUNG Please EXPLAIN 😠

[Cefiro]

How come many of us here in the Community, and many others in the Philippines, cannot have our S20-S21 series (incl. Note20-U) phones with damaged screens and without your clear technical explanation, get our FREE amoled screen replacement like Community Member Butete? He said so in the Forum. 

Is there any special privilege/treatment on your CUSTOMERS that we are not qualified?

[Cefiro]

We presented our phones to the Customer Service Center for assessment/inspection found no misused/cracks or water entry (ip68 phones are water proof). HOW ELSE CAN WE COMMUNICATE WITH SAMSUNG SUPPORT and present our REBUTAL & EVIDENCE 🤔🤔? Do we need to KNEEL DOWN?

[butete]

as you can see i sent email blast on my case , also more off waiting game to get approved.

you can dispute the technical assessment by communicating support.

[Cefiro]

You are making SAMSUNG affirmative repair case more difficult to pass than Board Exam. Anyway, I don't think so. SAMSUNG is worldwide renown and respectable company-- reasonable, responsible, and fair. Now SAMSUNG, pls resolve our (many of us here) AMOLED SCREEN ISSUE. Salamat po.

[butete]

again im also at samsungs mercy since i am already out of warranty, hope your case will be sorted out accordingly