For some reason in Less than 1 week of light usage (around 30 minutes daily) the Left Button is now broken. Attempt to see if the remote would work via charging, synchronizing & power cycling with TV unplugged for 1 minute have failed.
All other buttons work on the remote both prior to & after attempts to resolve the issue as listed above.
There could be a few reasons as to why it may not be working. I can recommend a few different things below:
Clean the remote - gently wipe the surface of the remote, especially around the area where the button is, with a soft, dry cloth to remove anything that may be obstructing the button.
Examine the button - look for any visible damage like cracks or debris, if you can see that the button is physically damaged, you may need to replace the remote
Reset the device - factory reset your TV through your Settings
If those steps above are unsuccessful, you can reach out to our support team for your remote through this link - https://www.samsung.com/au/support/
None of this worked. Samsung doesn't offer support on the Australia page & have spent over 30 unsuccessful minutes trying to obtain support via the US support.
It looks like I have to Purchase a Remote for over $60 (USD) to replace the Remote that Broke within 7 days of using the QN55LS03DAFXZA Frame model if I want to have one where I can access settings, use SmartHub & more.
If you access the link I provided in the previous comment and scroll to the bottom of the page, there are various methods in which you can reach support including LiveChat, email and phone support. Otherwise, you can email us at members.au@samsung.com with the information below and we can forward the issue to the relevant department.
Name: Email: Phone Number: Order Number: Purchase Location:
